Your order is usually dispatched within 7 days and will always arrive within 14 days. If your item has not arrived within 14 days please contact sales@rufflesbexley.com
Shipping times:
Local orders take 1-2 business days to be delivered to you once dispatched.
You will be sent a notification to your preferred contact method once dispatched.
International orders take up to 10 business days to be delivered but usually take less
Some items are in stock and will take less than 7 days to arrive unless pre-order
Shipping time might vary depending on location, shipment method and other factors.
Unfortunately we do not have a phone number but we do offer a same day response via our email.
Your 100% satisfaction is important for us. We offer a 14-days Return Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please send post to 51 Hailey Road, Erith, DA18 4AA with your invoice receipt in the parcel with your order number, name and the reason for the return.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund and we promise to refund within 14 days.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
If you do not receive your refund within 14 days please contact us at sales@rufflesbexley.com to investigate for you..
For more info visit our returns policy page: https://rbonline.com/pages/refund-returns-policy
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after and you will receive a notification.
If you do not receive your refund within 14 days please contact us at sales@rufflesbexley.com to investigate for you..
Pre-order means we do not physically stock items, this is firstly to reduce excess stock and wasted garments. The over ordering of stock and over manufacturing is a real issue. We only create what you order.
Some items are stocked in small quantity but the majority is ordered individually through our manufacturing partner.
A bonus for us is we can add all the latest fashions- all day- everyday!
Pre-order does take longer and is not available next day delivery but your order can still arrive within 7 days but 14 at the most.
