Help Center

Your order is usually dispatched within 7 days and will always arrive within 14 days. If your item has not arrived within 14 days please contact sales@rufflesbexley.com  

Shipping times:

• Local orders take 1-2 business days to be delivered to you once dispatched.
• You will be sent a notification to your preferred contact method once dispatched.
• International orders take up to 10 business days to be delivered but usually take less
• Some items are in stock and will take less than 7 days to arrive unless pre-order
• Shipping time might vary depending on location, shipment method and other factors.

Your 100% satisfaction is important for us. We offer a 14-days Return Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please send post to 51 Hailey Road, Erith, DA18 4AA with your invoice receipt in the parcel with  your order number, name and the reason for the return.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund and we promise to refund within 14 days.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
• If you do not receive your refund within 14 days please contact us at sales@rufflesbexley.com to investigate for you..

For more info visit our returns policy page: https://rbonline.com/pages/refund-returns-policy

Pre-order means we do not physically stock items, this is firstly to reduce excess stock and wasted garments. The over ordering of stock and over manufacturing is a real issue. We only create what you order.

Some items are stocked in small quantity but the majority is ordered individually through our manufacturing partner.

A bonus for us is we can add all the latest fashions- all day- everyday!

Pre-order does take longer and is not available next day delivery but your order can still arrive within 7 days but 14 at the most.

We do this to:

• Reduce waste
• Minimise carbon footprint
• Enable us to add new products and designs daily

All measurements are usually in the description of each product.

Generally the sizing is:

XS - Size 6

S - Size 8

M - Size 10

L - Size 12

XL - Size 14

XXL - Size 16

Coats are sized slightly different and we are unable to offer larger than a size 14 at this time:

S - 8-10

M - 10-12

L - 12-14 

Freesize - is one size, best fitting UK size 8-12